1.Can I get a refund or exchange if my purchased product is damaged due to water landing of an aircraft?
We apologize, but according to our policy, we do not provide refund or exchange services for products damaged due to water landing of an aircraft. Water landings of aircraft can cause unpredictable damage to the product. Therefore, we recommend avoiding carrying our products in such situations. We suggest reading the product's user guide thoroughly before making a purchase and following the provided usage recommendations to ensure the product's safety and reliability. If you have any other questions or need further assistance, please feel free to contact our customer service team.
2.What is the difference between HOVERAir X1 and other typical drones?
The HOVERAir X1 is a lightweight, portable, and user-friendly drone that provides an excellent alternative to typical drones. Its ultralight weight of 125g means that it doesn't require registration or certification, and it can be easily launched with a 3-second palm takeoff, in contrast to typical drones, which require manual takeoff. The foldable design allows it to fit in a handbag or pocket, making it a great option for on-the-go use compared with typical drones. Its 5 pre-programmed flight paths, including Hover, Follow, Reveal, Orbit, and Overhead, allow for hands-free cinematic shots. Not to mention that the fully enclosed frame offers absolutely worry-free flying.
3.What kind of user and scene is HOVERAir X1 suitable for?
HOVERAir X1 is a perfect fit for those who enjoy recording and sharing their life. Whether you're traveling, engaging in outdoor adventures, camping, or participating in parent-child activities, HOVERAir X1 is the perfect companion. Weighing only 125g, it is a lightweight, portable device that can easily fit into a pocket or backpack, making it extremely beginner-friendly. The HOVERAir X1 also features pre-programmed flight paths that allow for hands-free professional-grade shots, making it ideal for capturing cinematic footage.
4.What is the positioning system used by HOVERAir X1?
HOVERAir X1 features advanced VIO (Visual Inertial Odometry) technology and a ToF laser altitude determination system. This provides accurate control with centimeter-level precision and enables a seamless transition from indoor to outdoor flying.
Compared with GPS, the VIO positioning system allows HOVERAir X1 to return to the original starting point with no need for a compass calibration. It is ideal for beginners to enjoy worry-free flying.
5.What kind of environment is HOVERAir X1 suitable for?
The HOVERAir X1 is equipped with the VIO positioning system, which is recommended for use in the following environments:
Flying height between 0.5m and 10m
Ground surface made of diffuse reflection material with a distinguishable texture and reflectivity greater than 20%
Sufficient lighting conditions (greater than 15 lux, equivalent to a normal indoor fluorescent lighting environment).
Please note that the HOVERAir X1 is not waterproof and should not be used in rainy conditions. It is also not recommended to use it in strong wind environments.
6. What is the warranty?
We stand behind our products & services with reassuring guarantees. HOVERAir offers a 12-month limited warranty as required by law.
7.Is the HOVERAir X1 wind-resistant?
Yes, the HOVERAir X1 can resist winds up to level 4 (7.9m/s). However, for optimal performance, it is recommended to use the aerial camera in windless or lightly breezy environments.
8.What kind of image stabilization technology is used in the HOVERAir X1?
The HOVERAir X1 utilizes a triple image stabilization system which includes mechanical stabilization (pitch axis) and electronic image stabilization (EIS) for hybrid anti-shake technology.
9.Can the gimbal of HOVERAir X1 be adjusted?
Yes, the gimbal of HOVERAir X1 can be adjusted within a range of -90 to 15 degrees.
10.Why do customers from the UK and Germany see a discrepancy between the displayed price on the product page and the actual payment amount?
The displayed price on the front-end is calculated in the corresponding currency. However, due to settlement restrictions, customers from different countries will have their payment amount automatically converted to USD during the actual payment process.